Buscar en la Comunidad

Hola ozerianos, lamento tener que abrir un post por temas de este tipo, pero el servicio de troleo al cliente de coolermaster me tiene hasta las we... les muestro un poco el caso para que opinen y me den ideas de como proceder porque esta atencion ridicula que me han dado ya no tiene nombre. Jul 23 08:13 AM yo: Mi pc blow out and now it doesn't have any light, i can't turn it on, no MOBO leds, neither VGA. I tested with another power supply in a technical support center and had no problems. I also tested the power supply with a power supply tester and gave no results. My PS is dead. i bought it in december 2013. i have the box and all components of the product July 24, 2014 12:06 AM Marvin R.(CM): Dear customer, We are sorry to hear you are having trouble with our power supply. We can definitely help replace the unit under warranty. Please file an rma replacement request for the power supply here: http://account.coolermaster.com Please make an account, register the power supply then request replacement via eRMA. If you have further questions, please let us know. CM Support Representative July 24, 2014 12:26 AM yo: now i'm registered and I register my product too. but i don't find any request replacemnet via eRMA link, I only found the same link with i wrote this request July 24, 2014 07:56 AM Marvin R.(CM): Our sincerest apologies, we were mistaken in the information we provided to you. We now see you are located in Chile. For Chile, our Brazil team can be of assistance: Phone: SAC 4003-9969 E-mail: [email protected] Facebook: RMA Ativo http://www.facebook.com/pages/Cooler-Master-Brasil/441686315908073?ref=ts&fref=ts In regards to response time, we respond within 24 hours. This ticket was submitted at 05:13 pm, we responded at 09:06 am the next day. I apologize sir if this was not fast enough, we do provide a live chat service if you need an answer immediately here: http://us.coolermaster.com/livehelp/chat.php If you have further questions, please let us know. CM Support Representative July 25, 2014 10:20 PM yo: I sent a email to coolermaster brazil. this is the thread. 2014-07-25 10:00 GMT-04:00 Caroline Menezes <[email protected]>: Hi, Claudio. > The RMA process is done only for products with invoice brasileras > resellers. > The product I owned, was bought in Brazil? > Att, > > *Carol Menezes* > Departamento de Garantia > NTA - New Technical Assistance > (0xx11) 3321-4370 Ramal 1322 > www.ntanet.com.br >> From: Claudio Marimon Manicke <[email protected]> >> Date: 2014-07-24 10:39 GMT-03:00 >> Subject: defective power supply >> To: [email protected] >> Mi pc blow out and now it doesn't have any light, i can't turn it on, no >> MOBO leds, neither VGA. I tested with another power supply in a technical >> support center and had no problems. I also tested the power supply with a >> power supply tester and gave no results. My PS is dead. i bought it in >> december 2013. i have the box and all components of the product. >> this is the link of the original ticket: >> http://support.coolermaster.com/requests/65222#/satisfaction >> and my product serial number: xxxxxxxxxxxxxxxxxxxxxxxxxx >> i have registered this product in >> http://account.coolermaster.com >> if you need any additional information please let me know. > As you can see i must send the RMA to United States. I also tried to use the live chat and it's not working (screen capture attached). i have tried to use the chat many times, it never works. Como pueden ver los tiempos de respuesta han sido MUUUUUUUY LENTOS. ya ha pasado una semana y solo me dan soluciones estupidas, ya cabreado de esto abri otro hilo a ver si me atendia otro ejecutivo. para suerte mia, me volvio a atender el mismo pelotudo... bueno aqui sigue el cuento Jul 28 01:28 AM yo: First, sorry to open another ticket for the same problem, but I am very unsatisfied with the slow and wrong attention I have received so far. My problem could be solved with a single email, giving me the RMA number and address to ship the product but has proceeded me almost a week. This is the link to the previous thread of my problem: http://support.coolermaster.com/requests/65222 Serial number of the defective power supply: xxxxxxxxxxxxxxxxxxxxxxxxxxxx This product is registered in account.coolermaster.com If you need any additional information please let me know. but in the thread should be pointed out all the necessary information. I hope to have a quick response and accurate this time. Thank you July 28, 2014 11:47 PM Marvin R.(CM): Dear customer,, Please don't create multiple tickets. The other ticket will be closed. Unfortunately we are not able to ship any packages to the continent of South America. A secondary option for RMA in South America, specifically for Chile would be www.pcfactory.cl/tiendas CM Support Representative July 29, 2014 01:31 AM yo: HOW WILL I ASK PCFACTORY FOR REPLACEMENT IF I DIDN'T BUY THEM THE PS?!!! PCFACTORY WON'T GIVE RMA, I TRIED EARLY I'm getting really upset with this "customer service". are not even trying to solve my problem. I only get random alternatives without seriously. and if you try to give an alternative solution, at least give a fairly complete solution, not an insignificant link without instructions. i hope in the next mail i can get a SOLUTION and not more mockery Y bueno, este es el final de hilo. asi es como despues de una semana sigo sin recibir respuesta. luego de esta atencion patetica esta claro que nunca mas compro alguna porqueria de coolermaster, ya comprare PSU de corsair o algo que espero que tenga mejor atencion. A los que se dieron la lata de leer: gracias xD y ojala puedan ayudarme con alguna idea